FAQ

 

  1. How do I conclude an order?
  2. How long do I receive the goods?
  3. What is the cost of shipping?
  4. How can I pay?
  5. What should I do when I receive the goods?
  6. If the carrier does not find me for delivery?
  7. Can I return my goods?
  8. What is the time of repayment?
  9. What happens if the size or other characteristics is wrong?
  10. There are risks to pay by credit card?
  11. I guarantee that the products are original?
  12. I can exercise the right of withdrawal?
  13. Shipped abroad?
  14. I check the status of my order?
  15. How do I contact customer service?
  16. Do you have a home where I can go personally?

 

 

1) How do I conclude an order?

Search: You can find your favorite outfits from different designers have, or enter directly into one of our sections Woman, Woman or Child and you can even decide to make it more specific to see just what you want through our filters for multiple designer, category, Size or Type. etc. all on the same page.

Choose: the photographs of our products can go into detail through our zoom choose your product. In the data sheet you can examine the details of the product and decide to add it to your cart.

For each product are associated designer, and price and sizes to match any product, below right.

As regards the quantity field misers can enter a maximum number of pieces corresponding to that present in our stores, and the same goes for the size, in fact, you can select only those that are available.


Made your choice you can add to the cart, without necessarily having logged in, you can proceed with your order.


Please note that putting one or more products in the cart does not mean it booked.


Buy: inputting data relating to the shipment and payment method you complete your order. For your purchase you are guaranteed the highest levels of security. On the first page you'll see the product inside the truck with a specific description, code, size, quantity, unit price, total price and total shopping cart including VAT.

At this point you can go shopping or to proceed with the purchase and then will insert your shipping information.


If you are a registered user you can continue to shop faster completing your orders without having to register each time the data in your cart. Just make a simple login.

 

2) How long do I receive the goods?

  Standard Delivery within 2-3 working days.

Express Delivery within 1-2 - days.

Business days are Monday to Friday
Delivery payments with bank transfer. **

* To Basilicata, Calabria, Campania, Apulia islands and may need one more day!
** If you make payment by bank transfer, delivery times are from the time that the bank confirms the payment.

 


3) What is the cost of shipping?

The Shipping costs vary depending on the country of destination: click here and look for your country. *

Mark additional cost (ITALY only) of € 6.00.

FREE SHIPPING COST (ITALY only) we select for costs € 150.00. 

 

 

4) How can I pay?

Payment bycredit card: Credit cards are accepted who have the logo Visa, MasterCard, American Espress, rechargeable credit cards and Visa Electron.

Payment byBank Transfer: we ask that you notify upon the operation as GiorgiStore Causal Order No. (followed by your order number)

 

     Holder: X-GIO 'Dirossi Lucia & C. S.n.c.

     IBANIT56F0857824101000200100046

     BIC (swift code): ICRAITR1G2G

Goods will be shipped only after verifying the exact amount has been credited to our account.

Bank - Banca di Credito Cooperativo di Gradara - Branch of Riccione
 

 


5) What do I do when I receive the goods?

Upon delivery, you should check out some simple things:

  • the package is sealed.
  • not damaged. 
  • that the number of packages indicated on the invoice matches what you actually deliver.

 If only one of these things does not match you should indicate on the document-receipt which the courier will issue the reasons for any valid claim, failing which delivery is deemed correct and valid.


Remember to keep the invoice accompanying the shipment. 

 


6) If the carrier does not find me for delivery?

You will be left by the courier service a notice with all the details of the shipping at the time of delivery if there is nobody at the destination of the goods. You will need to contact the branch as soon as possible to decide with a day and time to collect the goods ordered by you which you like better. You will not have no additional costs for delivery later.

 


7) Can I return my goods?

You can always make giorgistore.it of any product purchased within 10 working days from the date of delivery. To make it you can:
Email us at resi@giorgistore.com

contact us at +39 0541 695955 from 9:30 to 12:30 and from 16:00 to 18:00


Remember that before you make you receive your goods return number.

  • to make sure that products are in the same condition as when you received them with tags attached and in their original
  • complete our return form to receive your return number
  • prepares the parcel indicating the address of our warehouse above *
  • book collection by contacting the same courier that delivered the package to you (UPS +39 02 30 30 30 39) within 10 working days from the date of delivery to address and decide on the day of withdrawal: the courierwill make the jack where you prefer.

 

You will receive a confirmation email when we accept your return within 3 working days from the date of retirement in our warehouse. If your return meets all the giorgistore.it otherwise proceed to a refund for any reason can not make the refund and the package will be returned.

Remember that the cost of return and the return shipment unless the customer our error.

* Giorgistore - Shipping Office-Via Dante 79 / b - 47838 - Riccione (RN) - Italy.

 


8) What is the time of repayment?

Accept your return within 3 working days from the date of retirement in our warehouse we will require the repayment of the amount you ordered and we will send you a confirmation email.

The time for repayment depends on the type of payment you used, and the company that issued your credit card:

  • Credit Card by mail when you receive our confirmation of the bank make a refund within 7 working days. You can check your account online or by contacting your bank directly as the time display on the current account depends on the company that issued your credit card.
  • Mark: from when you receive our confirmation email we will immediately refund by bank transfer, so remember to enter your account details (holder and IBAN) in the return form. You can check your account online or by contacting your bank directly.

 


9) What happens if the size or other characteristics is wrong?

If for any reason you came an article with one or more characteristics wrong you must give us notice within 10 working days.Starts the practice of return (as per item 7) and once the goods arrive in our warehouse we will send you replacements.

Remember that the cost of return and our return shipment unless your mistake.

 


10) There are risks to pay by credit card?

The platform VPOS is certified PCI DSS (Payment Card Industry Data Security Standard), to guarantee the highest level of security possible.
 
Furthermore, all the solutions E-COMMERCE are managed with the protocols 3D Secure (3-Domain Secure) Verified by Visa and MasterCard Secure-Code, which provide more protection on purchases on the Internet because, in order to conclude a payment, require 'authentication of the owner of the credit card.
 
When the issuer of the credit card (Issuer) adheres to protocols Verified by Visa / MasterCard Secure Code, gives its holders, if enrolled in the service, a given (typically a password) which allows you to verify with certainty the identity.
This data will be required to holders during each purchase made at merchants belonging to the same security protocols.
 
In the final stage of payment, then, the registered owner to the Verified by Visa / MasterCard Secure Code is redirected to an application's own Issuer that provide the data necessary for its authentication.
 
The outcome of the authentication is then returned to the platform of e-commerce that requested it.
 
The transaction can be completed only in case of success; otherwise, the buyer must indicate another credit card or other payment method to complete the purchase.
 
The data on your credit card will never to our knowledge as they will be directly managed by Banca Sella.

 

 

11) I guarantee that the products are original?

All products advertised on giorgistore.com are original, brand new sold in accordance with the respective manufacturers.

The trade marks affixed on products and their logos on this site belong to their respective companies.

 


12) Can I exercise the right of withdrawal?

If for some reason the customer is not satisfied with the product received or if they are defective in a clear manner, has the right to return within 10 days of receipt of goods: before returning the product, the customer must fill out the return authorization and wait for the code to be placed on the consignment.


The shipping costs for returning goods are charged to the customer unless our error.

 


13) Ship abroad?

Yes, giorgistore sends abroad. For shipments to the National Italian and European territory is not necessary to request an estimate because it refers to the costs of spedione standard for all other shipping areas giorgistore you should request a shipping quote. 

 


14) Can I check the status of my order?

As soon as you have created your waybill from our systems you will be notified vial email address you specify. In this email you can find your tracking number (usually starts with 1Z).

Simply click on that number or you can directly enter the site www.ups.it. Top left - SECTION SEARCH - enter your tracking number into the search box and click SEARCH numbers.

You will be able in this way to follow your order to your destination.

 


15) How do I contact customer service?

The customer service you can contact all day, from Monday to Saturday from 9:30 to 12:30 and from 16:00 to 18:00 at n ° +39 694 500 0541 or e-mail info@giorgistore.com

 


16) Do you have a home where I can go personally?

Since 1991 we operate as a landmark in Riccione the big names in clothing as well as in swimwear, lingerie and accessories.

giorgistore.it is the official website of giorgimare. located in Riccione, Via Dante 79/B.

GiorgiStore offers it as a service to the customer pick up the goods at the store without added costs.